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Our Guarantee

Customer For Life - Money Back Guarantee

Our "Customer For Life" Money Back Guarantee makes sure that YOU get the RESULTS you expect and paid for.  With tens of thousands of satisified customers world-wide, we are committed to your satisfaction.  Our Goal; for YOU to be totally happy with your purchase so you can enjoy a "Pet Happy Home"!

If Planet Urine products work to your expectations keep them and enjoy.  If for any reason you do not want to keep your products, send them back within 30 days of purchase date for a complete, no strings attached refund.

Our products will give you the most thorough spot and stain removal ever. The stains and odors will not come back! We stand behind all of the products with 100% confidence that they will produce the results you expected and paid for. We can do this because we test the premium products on the market today and ONLY provide you with the best-of-the-best.

There's Only One Catch

YOU need to do one thing. You have to commit to following our step-by-step instructions. This is the same exact process our Pet Stain and Odor Removal Specialists use. Our products are designed specifically to solve your problems if you use them in the manner in which they were designed.

Return Authorization Instructions

Please follow these Return Authorization Instructions to ensure your products are returned safely (shipping charges are non-refundable).

  1. Seal all containers tightly, to prevent leakage.
  2. Pack items correctly, and make sure there is sufficient packaging, to prevent damage during shipping.
  3. Include a copy of your original order Packing Slip, or, a copy of your order. This is important, we need to know who the returned products came from.
  4. You may find our address, printed on the Packing Slip, that came with your order.

If you do not have your original Packing Slip, here is our return address:

Planet Urine Returns
1804 W. Yampa St.
Colorado Springs CO  80904, USA, Earth

Thank you.  We just want you to be satisfied.